In this scenario, you are a healthcare manager of a large acute care facility. A direct employee that is a member of the Lesbian, Gay, Bisexual, Transgender, Queer, Intersex, Asexual (LGBTQIA) community has approached you indicating that they are experiencing bullying from one particular co-worker. You have met with both employees and referred the case to human resources after confirming the allegation of bullying. Human Resources confirmed that there was a policy in place for workplace bullying, but it is outdated. You have been tasked with creating a new policy for the facility. The policy must be aligned with state and federal laws and will require evaluation of both. This is a two-part assignment.
Part 1:
You will determine and justify the leadership skills that will be required when meeting with both employees. In a word document, identify and detail a minimum of four skills necessary pertinent to managing conflict, and in particular, workplace bullying. You may include skills such as active listening, empathy, equity and inclusion, written and verbal communications, coaching, empowerment, or other qualities and skills found through research or in your reading.
Part 2:
Federal and State regulations drive policies to address issues such as harassment or bullying in the workplace. Begin this assignment by reviewing the OSHA Act of 1970 and Title VII of the Civil Rights Act of 1964 found in your reading assignment for this unit. Based upon your reading and knowledge of workplace bullying, you will create a policy recommendation on Workplace Bullying. The recommended policy must include the following:
Explanation of workplace bullying
Appropriate code of conduct in the workplace
Inclusion of examples of disruptive and inappropriate behavior for your facility
Explicit remediation actions for those that violate the policy